|
|
Haga's Luau Party Supplies is a division of Haga's Party Options Inc.
|
|
|
Q: My credit card is declining, now what?
A: Once in awhile we have customers who can not figure out why we need billing information or does not quite understand
how credit cards online work, or just do not feel comfortable placing an order online using a credit card.
Go ahead and act as if you are going to place an order. Fill in your name, address, phone number, email address
as well as shipping information (or check the box at the bottom).
Go to the next screen. This is where you would choose a credit card Visa, MasterCard, American Express, or Discover,
there is one more option in the drop down menu....phone order. Choose phone order, submit the order, then give
us a call with your credit card information.
This saves time on both ends, since we will have a copy of the potential order, we will not have to go through
and say item numbers and tally up costs. All we will need when you call in (assuming all information was entered
correctly) is the date you placed the order, whether it is Visa, Discover, American Express or Mastercard, the
number of the card, expiration date, and card code on the back of card.. |
Q: How do I navigate this website?
A: Everything should be able to find within 2-3 clicks. Start with the menu at the side of the page. For instance
if you are looking for a Party Theme that features a parrot. Try clicking on Luau Themes there should be a link
to it from there. |
Q: What if something is on backorder?
A: No inventory system is always accurate. We try our best to keep all out of stock items listed as being on backorder
online. If you add something to your shopping cart and the item is coming up as being on backorder, we should have
it within 10-15 business days back in stock. However, every once in a while a company will backorder products on
us, so we can never promise an item will be in stock within 10 days. We do ask for a date at the beginning of your
check out process, the reason for this is because of backorders. We try to call our customers as soon as we know
there is a problem or could be a problem with them getting the products in time for the event. If you have any
questions on this please feel free to call us at 1-800-260-1566. If a party is limited stock, or discontinued and
comes up as item on backorder, this means the product is most likely out of stock, and we will not be getting anymore.
If Seasonal items show up as being on backorder and it is 2-3 weeks before the actual Holiday we will probably
not be getting anymore of the item in until next season. If it right before the season hits and the item shows
up as backorder. We will be getting it shortly. |
Q: What is the fastest way to place an order?
A: Online ordering is the fastest way. However, if you feel uncomfortable placing orders online you can call in
your order. We do not take item numbers for phone orders. Note what the title of the item is and what items and
how many items you are wanting. If it is a solid color item, not the color and the items. We do prefer you go ahead
and place the order online using the phone order option then calling with your credit card information if you feel
uncomfortable using your credit card online. This saves everyone time and money. There is a $5.00 phone order charge
on all phone orders. To waive that $5.00 fee please follow these instructions. |
Q: How do I contact Haga's Party Options and More?
A: Local calls: (217) 283-5955
Toll Free calls: 1-800-260-1566
Fax Number: 1-775-361-9170 |
| Office Hours are Monday - Friday 10:00 am to 3:00 p.m. Central Time. We are sometimes away from the desk helping
out in the store or consulting with clients, and are unable to answer the phone. |
Store Hours/Showroom Hours are
Wednesday and Thursday 10:00 A.M. to 4:00 P.M.
Friday 9:00 A.M. to 5:00 P.M
Saturday 10:00 A.M. to 2:00 P.M.
If you are not able to visit the showroom in this time frame please call us at 217-283-5955, to set up an appointment. |
|
|
|
|